How To File A Complaint

The Department of Consumer Affairs through the Bureau of Security and Investigative Services acts on complaints about locksmith businesses.

You can file a complaint in three ways, by phone, online (see below) or by mail. Go to the BSIS Complaint page for more information.

To file online, choose the BSIS Resolution Center located closest to you below, and click on the link for the form.



El Monte


Unless you file your complaint anonymously, a BSIS representative will contact you within 30 days by mail to let you know your complaint was received.

Complaints by consumers may include unlicensed locksmiths, not providing a written estimate, charging more than the written estimate, misleading advertising.

By law, anyone may file a complaint about a locksmith business, including other locksmiths.

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